Customer Success Specialist - Digital Media Subscriptions and In
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| Job Type | Permanent Full Time |
| Location | Central London and Working From Home (x1-2 days a week in the of |
| Area | London, England |
| Sector | Sales - Customer SuccessSales - Customer Services |
| Salary | Up to £34,000 plus £4,000 commission |
| Start Date | |
| Advertiser | Nadia Zachary |
| Telephone | 01949 257 028 |
| Job Ref | 160 |
| Job Views | 8 |
- Description
- The Customer Success Specialist works with the Account Management team of this leading business intelligence business to ensure that clients understand and get tangible value from their portfolio of products.The role of the CSS is to become the trusted advisor to their clients. They aim to build partnerships and relationships with their customers to increase their understanding and usage of the brand's portfolio of products.Everything the CSS role does is to increase the likelihood of renewal and upsell.The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of the platform. You will be recording key insights from customers on their systems and working with their leadingAccount Management team to strategise where to prioritise focus to ensure they hit their global andregional targets.
Key Accountabilities:
● Working to engage with your customer through email, phone calls and meetings (online and offline)● Tracking usage growth of your customers and reporting on this● Being the first point of contact for our customers● Helping with getting customers access to the platform● Helping to manage leads for the Customer Success team● Managing customer inboxes in a timely manager● Identifying new users who should be given access to the platform, and working to train them so they understand how to use it effectively● Meeting and exceeding your KPI targets on customer meeting activity● Sharing customer insights with the wider team and colleagues● Ad hoc projects● Managing projects around team collaboration and sharing of resources, ideas and engagementstrategies● Collecting integral key information to help build the case for renewal - accurately recording insightson our systems, including Salesforce● Arrange and deliver engaging workshops with customers, tailored to their needs to ensurecustomers understand the value - and that it’s integrates into their business processes - Qualifications
- ● Desire to work in a customer facing role and customer oriented environment ● Naturally enthusiastic and happy to speak with customers on the phone ● Go getter who is willing to learn and absorb ideas shared with them ● Energetic, curious, can do attitude, problem solving and passion for storytelling ● Imaginative and a passion for presenting your ideas ● Strong organisational & multi-tasking skills - good attention to detail and able to work under pressure and deadlines
