Client Engagement Manager
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| Job Type | Permanent Full Time |
| Location | Central London and working from home |
| Area | Remote / Home Based, England |
| Sector | Campaign & Project Management - Campaign Manager - EventsCampaign & Project Management - Campaign Manager - Content |
| Salary | Up to £40,000 |
| Start Date | ASAP |
| Advertiser | Nadia Zachary |
| Telephone | 01494257028 |
| Job Ref | 289 |
| Job Views | 8 |
- Description
- Job Title - Client Engagement Manager
Salary - Up to £40k plus bonus
Location - Hybrid, x2 days per week in central London office
ZMedia is hiring for a Client Engagement Manager to join a boutique content marketing and publishing business within the medical and life sciences space.
The successful candidate must:
- Have a minimum of 3 years working in a business environment in an account management, project management or client management role
- Be able to show evidence of exceptional attention to detail and customer focus
- Have experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills
- Be able to demonstrate significant experience in using a project management platform such as Monday
The Client Engagement Manager’s role will include:
- Acting as the key internal contact point for all team members to direct client-related information and requests
- Responsibility for the programme management functionality of our project management system, including keeping all information up-to-date at all times, and continuously working on ways to improve efficiency
- Operational management of 100+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)
- Responsibility for all client management (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
- Liaising with clients on email campaigns, working with the marketing team to provide tests and sending reports
- Building a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services.
