Account Director - Subscription Renewals, Insights, Customer Suc
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| Job Type | Permanent Full Time |
| Location | Central London and working from home |
| Area | London, EnglandRemote / Home Based, England |
| Sector | Sales - Research & InsightsSales - SubscriptionsSales - Customer Success |
| Salary | Up to £50,000 plus £20,000 |
| Start Date | ASAP |
| Advertiser | Nadia Zachary |
| Telephone | 01494257028 |
| Job Ref | 338 |
| Job Views | 48 |
- Description
- Job Title - Account Director
Salary - up to £50,000 plus £20,000 commission
Location - central London, x2 days per week in the office
The Account Director will take responsibility for growing revenue from a definedgroup of clients. You will report into the Head of Account Development and work closely with theCustomer Success team to turn valuable knowledge of the client into commercial conversations.
The role involves leading projects across the account development team as required, such asoverseeing the smooth onboarding of new clients and growing Advisory revenue from existingclients. The successful candidate should enjoy direct client contact roles.
Key accountabilities:
● Meet/exceed own annual value and volume renewal rate targets● Accurate and continuous forecasting of renewal conversation outcomes throughout theirlifetime as clients● Training and development of new team members● Assume responsibility for the team in absence of Head of Account Development● Work with the Global AD team on ad hoc projects when required i.e. smooth onboarding ofnew clients - identify problem areas and implement new processes to improve, with tangibleoutcomes to measure success● Create an annual business plan to identify risk & growth opportunities as well as forecast &plan for over achievement of targets. Review on a monthly basis● Work with the client value team to identify renewals at risk and propose, manage and executea plan devised to reduce risk and increase likelihood of renewal● Maintain a strong relationship with key stakeholders so that you are clear on their challengesand can pinpoint exactly where the service adds value for their business.● Work to understand reasons behind non-renewal and implement win back strategy
The Account Director must:
● Have strong commercial acumeno Be aware and comfortable working to financial targetso Upsell & cross sell to ensure you achieve & over achieve on targets● Be knowledgeable about:o All developments in the range of products and services● Be a strong team playero Partner with the Client Value team(s) to collaborate on account plans for all key/growthaccountso Maintain a solutions-oriented, pro-active work style to advance towards goalsThis list is not exhaustive and there may be other activities you are required to deliver.Skills, experience & qualifications required:
● Previous experience in a B2B client facing role and/or working with a brand owner (4+ years)● Ability to reach and develop relationships with C-Level leadership or senior lines of businessexecutives in your respective categories● Clear, concise communication skills● Strong business acumen, problem solving & analytical skills● Proven negotiation skills with persistence and tenacity● Evidence of a drive and determination to hit targets● Evidence of working within a team to achieve both individual and wider team goals● Excellent internet researcher with good knowledge of major industry sources● Evidence of the ability to forecast financial outcomes, identify challenges and risks and tomanage a plan of action in those circumstances● Experience of presenting to groups of individuals face to face and running onlinedemonstrations of products/services
