Client Success Manager - Exhibitions - up to £35k plus bous - Essex based

About the Role

ZMedia is looking for a Client Success Manager to act as the primary contact for exhibitors and sponsors across a portfolio of B2B events. You will ensure clients maximise the value of their investment by providing outstanding support before, during and after each event.

Working closely with Sales, Marketing and Operations, you will manage the customer journey from onboarding through to post-event reviews, while identifying opportunities to strengthen client relationships and encourage repeat business.

Key Responsibilities

Client Success

• Manage exhibitor and sponsor accounts from contract through to renewal.
• Deliver a structured onboarding process and provide guidance on event platforms and lead capture tools.
• Help clients achieve their event objectives through effective planning and best practice.
• Supply promotional assets and encourage exhibitor marketing activity.
• Maintain regular communication and resolve client issues promptly.

Event Delivery

• Support exhibitors with operational requirements and event deadlines.
• Coordinate with internal teams and suppliers to ensure a smooth event experience.
• Provide onsite support as a key client contact.

Retention & Growth

• Build long-term client relationships to improve satisfaction and retention.
• Identify opportunities for upselling and cross-selling.
• Gather feedback to improve future events and support renewals.

Collaboration

• Work closely with Sales, Marketing, Operations and Content teams.
• Maintain accurate client records and contribute to improving customer processes.

Skills & Experience

Essential

• Experience in customer success, account management, event management or a similar client-facing role.
• Strong relationship-building and communication skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial awareness with a customer-focused approach.
• Experience using CRM systems.

Desirable

• Experience within exhibitions, conferences or live events.
• Knowledge of sponsorship activation or event marketing.
• Experience working with B2B clients.

Personal Attributes

• Customer-focused and proactive.
• Strong problem-solving skills.
• Professional, approachable and confident.
• Able to build trust with clients and stakeholders.
• Results-driven with a collaborative approach.