Client Success Manager
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- Description
- Job Title - Client Success ManagerLocation - Central LondonSalary - Up to £50,000 plus 20% bonusType - Permanent, full time with hybrid workingAs a Client Success Manager, you will be responsible for driving excellence across astrategic client base, by driving the execution of the overall account strategy. You will providea pragmatic approach to success; managing client relationships through consistentaccountability, measuring KPI performance and providing an overall customer-centricexperience to a portfolio of clients.
Integral to this company's growth plans, you will be a key enabler in both retaining integrated annualcampaigns across their best in class media and broadcast strategies; and act asoverall campaign manager to ensure seamless delivery across a full suite of marketingservices.
Client retention is the core of this role: managing the client relationship, consistently aligningtheir commercial objectives with strategic outcomes and providing high-level reporting, whichin turn, ensures account retention and growth.
They are looking for an enthusiastic individual to join a highly driven, vibrant Client Successdivision.Responsibilities:You will work as part of a client servicing team, alongside the Account Director, to buildstrong, trusted client relationships with key stakeholders across a strategic market segment.The role is about establishing yourself as a trusted advisor throughout the full client journey;regular and impactful communication, and an ability to problem solve and resolve challengesto the benefit of the client.
Proactively manage campaign delivery; ensuring clients understand agreed workflowsacross their campaign, consistently ensuring alignment with their overall strategic goals andmaintaining client satisfaction against core KPIs.
Provide campaign analysis and reporting for each client; providing a strong business casearound the ROI delivered and the justification for continued partnership with each client.
In addition to client management, you will be expected to ensure timely and accuratecommunication internally at DCD with the project teams throughout the life cycle of thecampaign; suitability to a fast-paced environment is an absolute must.
Understanding their client’s explicit business needs and requirements in a fast-moving marketis essential to the role, and therefore you will need to keep up to date with industry news aswell as marketing trends to ensure you offer the most suitable solutions to each client.
Requirements:
● High standard of interpersonal skills, professional confidence and tenacity● Proven track record of client customer success and stakeholder management● Strong attention to detail as well as strong judgement to best advise senior clients inoften complex organisations and technology areas● Excellent communication skills (verbally and written); ability to work effectively withmultiple, senior-level stakeholders across different divisions● Confident in coordinating and directing the work of digital, social, editorial anddesigners to create compelling content for ‘always-on’ programmes, per the● Prior experience (ideally. 3 years) in a client management / client services role & B2Bmarketing experience is preferred● Exceptional organisational and time management skills: essential to handle multipleaccounts, and multiple projects simultaneously● Demonstrated experience of project management across multiple channels isessential● Excellent situational awareness - must be comfortable in dynamic customerenvironments● Strong work ethic and a positive attitude; we are looking for a proactive learner whois passionate about the impact of customer success within a business context
